Customer Accounts Administrator

Job Ref: 166179
Sector: Administrators
Job Type: Temporary
Date Added: 06 September 2019
  • Eastleigh, Hampshire, England Eastleigh Eastleigh Hampshire so50 9FL
  • £9.98 per Hour
    HOUR
  • Tate
  • 01962 841827
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We are looking for a Customer Accounts Administrator on a temporary basis for 3 months for our 'values driven' client. This position is interactive and interesting with the purpose of providing excellent service to customers. This position does not involve any sales.

Start Date: ASAP

Salary: £9.98 per hour

Location: Eastleigh

Hours: Monday to Friday - 08:30am - 17:00pm.

A caring and supportive organisation who invest in their staff and offer excellent opportunities for progression.

Duties include the following:

  • Setting up customer direct debits manually on the systems
  • Answering enquiries from customers relating to their direct debits
  • Providing advice to customers
  • Carrying out administration tasks required that relate to resolving customer contact and maintain customer Direct debits within agreed time frames. This includes monitoring changes in Housing benefit, year end processes and day to day. Including making outbound calls and taking calls from residents via the contact centre.
  • Monitoring team mailboxes and action all requests, including requesting energy performance certificates for our properties and liaising with other teams and contractors

Person specification:

  • Previous administrator experience or customer service will be highly desirable.
  • Evidence of customer service soft skills including empathy and taking ownership
  • Ability to adhere to scheduled timescales
  • Good IT Skills, with the ability to learn internal systems quickly (word and excel)
  • Confidence to be solution orientated when handling angry or challenging customer complaints

Tate is acting as an Employment Business in relation to this vacancy.

Tate
06/10/2019 08:04:04
GBP 9.98 9.98