Customer Service Advisor

Job Ref: 166119
Sector: Customer Service
Job Type: Permanent
Date Added: 02 August 2019
  • Leicester, Leicestershire, England Meridian Business Park Leicester Leicestershire LE1 1WB
  • £17,000 - £18,000 per Annum
    ANNUM
  • Tate
  • 0116 254 4416
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png

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Tate seeking Inbound Customer Service Advisors to join a leading service delivery centre based in Leicester. The successful applicant must have a passion of delivering a first class customer experience to ensure that the customers are receiving a high level of care and service.

Responsibilities:

  • Handling incoming service enquiries via telephone and email
  • Dealing with customer enquiries for service and vehicle repairs in an efficient and courteous manner
  • Ensuring customer requirements are fully understood and communicated
  • Handling customer objections and successfully converting enquiries
  • Up-selling service related products in a professional manner

Essential Skills:

  • Excellent telephone manner and effective communication skills
  • Experience is not necessary therefore this role would suit a candidate who has a background in, retail, hospitality, health and beauty or food and beverages
  • Ability to prioritise and organise
  • Positive attitude and a flexible team player

Salary & Benefits:

  • Working hours: Monday - Friday between the hours of 08.00am - 18.00pm (on different shift patterns) Working 1 in 3 Saturday's with 1 day off during the week
  • Hourly rate, The National Minimum Wage in addition a set bonus structure
  • Opportunities for career progression due to recent growth
  • Very convenient transport links and free on-site parking
  • Positive and energetic office environment
  • Incentives, team building days and regular social events
  • Discounts in retail stores and rewards based on performance
  • An in-depth training program where you will gain all the product knowledge

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
01/09/2019 12:24:12
GBP 17000 17000