Service Delivery Manager

Job Ref: 165107
Sectors: Other, Customer Service
Job Type: Permanent
Date Added: 21 June 2019
  • Manchester, Greater Manchester, England king street Manchester Greater Manchester m26aw
  • £30,000 - £35,000 per Annum
    ANNUM
  • Tate
  • 0161 828 5402
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png

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How does working for one of the North West best business work for sound???

Read on...... We are looking for a Customer Service / Delivery Manager for our key Clients in the heart of Manchester.

As the new Service Delivery Manager you will be supporting 200+ clients ranging between Tier 1 to Tier 4 with an annual turnover of anywhere between 100k-10 billion pounds. We have a collaborative and supportive culture where we harvest growth and development within the company. If you relish on building relationships with clients and have an eye for detail to drive continuous service improvement then this is the role for you.

The different types of clients provide a versatile platform to provide customer engagement, uncovering key opportunities to increase customer value from various products and services.

Targets/Metrics;

Delivering regular service reviews to track service metrics, system usage and track operational items

Preventing customer churn by proactive engagement

Identifying the health status of clients and opportunities for feedback on products to increase growth within the customer accounts

Understanding our clients pain points with payment processing and cash management to see how we can resolve this It is a very exciting time to join the business as we continue to scale and disrupt the UK market with our solutions; We are not afraid to try new things and pride ourselves in advocating the customer within the business to ensure we are getting the best outcome for our clients.On offer is a salary up to £35,000 base, the best working conditions, culture and vibe I have to say I have seen for a long time! Hours are 8.30 - 5pmThis is a great opportunity for someone who wants to be part of something special, grow and learn with the business as opportunities to progress internally are extremely good.Ideally you will have experience with relationship building, customer focused, client services, financial services or software industry.

Please call us on 0161 828 5400 /

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
21/07/2019 14:52:27
GBP 30000 30000