Call Coordinator

Job Ref: 165016
Sector: Customer Service
Job Type: Permanent
Date Added: 20 June 2019
  • Amersham, Buckinghamshire, England Bell Lane Amersham Buckinghamshire HP6 6FA
  • £16,500 per Annum
  • Tate
  • 01895 257931

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Call Coordinator

Are you a looking for an exciting new opportunity and have a passion for healthcare?

Do you have experience handling telephone requests?

Previous experience of working in a customer service/call centre environment?

Our Client delivers a supported and sustainable quality service for GP surgeries. Their Complex Care is focused in delivering high quality home-based complex healthcare services.

This role involves speaking to GP's, Patients and Hospitals; clearing any queries they may have in regards to the referrals. Some of the queries may include, yet are not limited to

  • re-arranging appointment for GP's, patients and hospitals
  • cancelling appointments
  • booking appointments
  • liaising with GP's in regards to urgent, missed or lost referrals
  • dealing with incorrect referrals

This role involves being able to be calm and collected and equally having a clear and concise telephone manner.

Customer care experience is an essential as well as basic word, excel and email skills.

Full Time - Shift basis, working 5 days a week between Monday - Saturday

Tate is acting as an Employment Agency in relation to this vacancy.

20/07/2019 15:28:12
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