Customer Service L2 Apprentice

Job Ref: 164917
Sector: Customer Service
Job Type: Contract
Date Added: 14 June 2019
  • Nottingham, Nottinghamshire, England ng15bs Nottingham Nottinghamshire ng15bs
  • £3.90 per Hour
    HOUR
  • Tate
  • 0115 899 0303
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The role will be as a specialist within our client's operations team paying the national apprenticeship wage of £3.90 per hour. They are a forward thinking, innovate company who offer a vibrant and energetic working culture within their stylish Nottingham offices.

KEY DUTIES & RESPONSIBILITIES:

  • Provide support for all equipment including IOS and Android client-based support.
  • Provide technical advice and troubleshooting for customers / end users.
  • Ensure all work complies with all AASP regulations, best practice, and industry standards and to the customer's expectations.
  • Update internal CRM systems accordingly and are completed within the agreed service level time frames.
  • Update service manager and sales team on progress of jobs and resolutions via internal CRM / phone and email as required.
  • Escalate incidents where, external parties or providers are involved, to external companies and work with them to provide a resolution.
  • Organise shipments of replacements and contract loans.
  • Ensure jobs are fixed first time wherever possible.
  • When providing telephone or remote support, ensure that instructions are clear, concise and carried through to completion.
  • Set an accurate customer expectation of resolution times for the issue experienced, evaluating each case independently.
  • Liaising with customers and end users, updating each as the cases are processed
SKILLS AND QUALITIES:
  • Experience in customer service
  • Experience in lower level technical support
  • Minimum of 1 years' experience in a similar role
  • Experience working with Apple Hardware
  • Good customer facing skills and positive outlook
  • Fault finding skills with Software / Hardware
  • Good written & verbal communication skills
  • Good timekeeping and organisation skills

Tate is acting as an Employment Business in relation to this vacancy.

Tate
14/07/2019 12:04:34
GBP 3.90 3.90