Are you a customer service professional, looking to work for a highly reputable business within the market?Would you like to work for a corporate financial...
Team Coach / Mentor
Are you looking for a new career where you will be a valued team member with opportunities to progress within UK a wide, market leading financial services company?
ReAssure are a UK life and Pensions Company who are going through an exceptional period of growth at their Hitchin office, which gives you the perfect opportunity to join them on this journey.
We are looking for permanent Team Coach / Mentors to join ReAssure. As a Team Coach you will be responsible for ensuring all works completed by the team are checked and signed off before going out to the customer to ensure that work is completed correctly first time.
Ensure all the team's work is completed, checked and signed off before going to the customer
Train our teams to ensure we provide excellent service at all times
Provide feedback both to team members and team leaders on any key findings from work checks, including any training needs
Work across departments and stakeholders to resolve any concerns
Ensure we promptly deal with customers queries
Enjoy working with others as either a coach or mentor.
What do you need to have:
A passion for delivering the highest level of service
Clear written and verbal communication skills
The ability to deliver quality training through coaching and writing new guidelines
A high level of attention to detail and accuracy
Confident IT skills
Previous experience of working within a regulated environment - advantageous but not essential
The ability to work under pressure
A collaborative approach when working with others.
Offices located within the beautiful grounds of the Hitchin Priory
27 days' holiday plus bank holidays
Working hours Monday to Friday 9am -5pm
Outstanding scope for development and growth
Apply today and join ReAssure on the journey -
Tate is acting as an Employment Agency in relation to this vacancy.