Team Coach

Job Ref: 164662
Sector: Customer Service
Job Type: Permanent
Date Added: 10 June 2019
  • Hitchin, Hertfordshire, England Tilehouse Street Hitchin Hertfordshire SG5 2DW
  • Competitive
  • Tate

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Team Coach / Mentor

Are you looking for a new career where you will be a valued team member with opportunities to progress within UK a wide, market leading financial services company?

ReAssure are a UK life and Pensions Company who are going through an exceptional period of growth at their Hitchin office, which gives you the perfect opportunity to join them on this journey.

We are looking for permanent Team Coach / Mentors to join ReAssure. As a Team Coach you will be responsible for ensuring all works completed by the team are checked and signed off before going out to the customer to ensure that work is completed correctly first time.

The Role:

 Ensure all the team's work is completed, checked and signed off before going to the customer

 Train our teams to ensure we provide excellent service at all times

 Provide feedback both to team members and team leaders on any key findings from work checks, including any training needs

 Work across departments and stakeholders to resolve any concerns

 Ensure we promptly deal with customers queries

 Enjoy working with others as either a coach or mentor.

What do you need to have:

 A passion for delivering the highest level of service

 Clear written and verbal communication skills

 The ability to deliver quality training through coaching and writing new guidelines

 A high level of attention to detail and accuracy

 Confident IT skills

 Previous experience of working within a regulated environment - advantageous but not essential

 The ability to work under pressure

 A collaborative approach when working with others.


Offices located within the beautiful grounds of the Hitchin Priory

 27 days' holiday plus bank holidays

 Working hours Monday to Friday 9am -5pm

 Company pension

 Healthcare.

 Outstanding scope for development and growth

Apply today and join ReAssure on the journey -

Tate is acting as an Employment Agency in relation to this vacancy.

10/07/2019 16:11:45
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