Team Leader - Energy

Job Ref: 164341
Sector: Other
Job Type: Permanent
Date Added: 21 May 2019
  • Milton Keynes, Buckinghamshire, England Sunrise Park Way Milton Keynes Buckinghamshire MK14 6LS
  • £30,000 - £35,000 per Annum
  • Tate
  • 01908 200990

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Team Leader - Energy

Milton Keynes

£30k - £35k (DOE)

Our well established and dynamic client is currently looking for a Team Leader to manage their Data Services team.

You will be expected to Lead and develop a team of 11 to deliver services to a standard that exceeds the customer's expectations. Managing the Data Services team, you will need to be able to demonstrate a strong knowledge of the Half Hourly settlement service, with a passion and desire to take the performance to a new level.

The role

  • To motivate and lead a team to deliver to stretching targets, whilst also ensuring that the quality of what is delivered meets the contractual requirements and demonstrates the customer commitments and values
  • Work with customers and other teams to deliver a consistent high level of service in accordance with the customer specific SLA's and ensure all service lines are met that leads to customer satisfaction, retention and growth
  • Identify and implement process improvements utilising the resources available to you, through close observations and quality checks
  • Manage key 3rd party relationships with Meter Operators and Suppliers to ensure expectations are understood and being met
  • Tracking work volumes and drive the delivery of services against KPI's, prioritising work in line with SLAs
  • Assessing team performance against key metrics and behaviours, identifying areas for improvement, carrying out training when necessary
  • Carrying out regular coaching and one to ones with team members to drive performance

The person

  • Energy industry experience and a strong knowledge of the Half Hourly settlement service
  • An analytical background
  • Customer focused; is able to identify and respond to customer's needs
  • Natural ability to influence, motivate and coach people
  • Good problem solving skills, able to grasp problems quickly and make informed conclusions

Tate is acting as an Employment Agency in relation to this vacancy.

20/06/2019 08:35:57
GBP 30000.00 30000.00