Sales Support Officer

Job Ref: 164196
Sector: Other
Job Type: Permanent
Date Added: 14 May 2019
  • Southampton, Hampshire, England southampton Southampton Hampshire so14 7en
  • Competitive
  • Tate
  • 02380 835800

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Sales Support Officer - UK & Ireland

We are currently recruiting for the position of Sales Support Officer - UK & Ireland, based in Southampton, UK.

Purpose of the role

  • Interact with all customers, accept and handle all their booking requirements and freight rate requests
  • Drive development of business generation and retention.
  • Follow up on and comply with performance targets (KPI's) ensuring high quality customer service
  • Targeted and focused follow-up on quotations to secure business at the best possible rate
  • Ensure follow up on Customer Satisfaction within set framework


The role reports to the Manager - Sales Support UK & Ireland

The role will interact with Sales teams, Pricing, Legal, Trade, Documentation and Operations

Main responsibilities and tasks

    • Arrange bookings for all commodities/customers within our in-house booking systems
    • Arrange all liner freight quotations.
    • Drive sales growth in the most cost-efficient way
    • Comply with the export/import process as well as legal policy and regulations within the Sales Support activities
    • Targeted follow up on quotes to secure the right cargo at the best possible rate
    • Follow up with sales targets/quotes to ensure new profitable business
    • Continue high value relationships with current customer base
  • Be an integral part of a self-motivated Sales Support organisation contributing to the development of the company and brands

    • Ensure and follow up on Customer Satisfaction within the set framework
    • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
    • Generate interest, qualifying prospects and closing new sales
    • Dialogue with Trade for overall space situations and potential challenges, finding solutions for Customers
    • Close collaboration with export areas on reverse sales/Import Business
  • Support of the documentation process and activities when required by local customers


  • Customer Satisfaction
  • Delivering on performance KPIs.
  • Business retention and acquisition
  • Compliance with respect to process, policies, procedures and instructions
  • Legal compliance within the Sales Support and Customer Care activities
  • Cost efficiency within the Sales Support and Customer Care activities

Main Qualifications (skills, competence, and behaviour)

  • Ability to work in a team and collaborate effectively with team members
  • Relevant shipping, transportation or logistics industry experience
  • A sense of urgency and display flexibility to meet changing priorities and business needs.
  • Demonstrated ability to collaborate in a Sales Support organisation.
  • Results and growth driven.
  • Flexible, adaptable and collaborative- ability to foster an agile working environment.
  • Good ability to identify opportunities, based on customer's need and requirements
  • Excellent communication skills.
  • Problem solving and analysis
  • Must be able to work effectively in a fast-paced environment
  • Result-oriented
  • Analytical and numeracy skills: ability to interpret figures correctly
  • Strong customer focus/Customer Care mindset
  • Strategic and open minded thinking
  • Excellent verbal and written communication skills.
  • Computer literacy: profound MS Office knowledge and quick learner of business applications
  • Ability to understand, accept and enjoy cultural differences


  • Competitive salary
  • 25 days holiday per year (plus all UK Bank and Public holidays)
  • Salary sacrifice pension scheme
  • Private Healthcare
  • Car parking
  • Discounted gym membership
  • 37.5 hour working week, Monday to Friday (09:00 - 17:30)

If this position is of interest please press the apply button below.

Tate is acting as an Employment Agency in relation to this vacancy.

13/06/2019 14:27:33
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