Customer Service Executive

Job Ref: 163913
Sector: Customer Service
Job Type: Permanent
Date Added: 19 November 2019
  • Winchester, Hampshire, England WInchester Rd Winchester Hampshire SO21 3BT
  • £18,000 - £21,000 per Annum
    ANNUM
  • Tate
  • 01962 841827
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Job title: Customer Service Executive

Department: Customer Service Team

Base location: Winchester Outskirts

Hours: 8:30am - 5:00pm

Due to company growth, our client requires a fun and friendly Customer Service Executive to join their team based on the outskirts of Winchester. This role will involve maintaining positive relations with the suppliers and trade customers of a busy manufacturing business.

The position requires a hard-working and dedicated individual for a busy department. Candidates should be personable, eager to learn and efficient. Enthusiasm and a confident telephone manner are important attributes for this role. Due to the remote location you will need to be able to make your own way there as it is not accessible by public transport.

Key Responsibilities:

  • Taking calls and processing email enquiries from trade partners
  • Process orders, warranty claims within agreed service level agreement
  • To answer all factory queries and feedback to trade partners
  • Providing technical support to trade partners e.g. installation instructions for products sold
  • Keeping accurate records of all enquiries on CRM database
  • Providing administrative support to other departments
  • Assist the support manager with operational and administrative tasks as required
  • Assisting in any other office duties as required
  • Maintaining an up-to-date knowledge of products and merchandise

Requirements:

  • A strong understanding of Microsoft packages
  • A confident telephone manner
  • The ability to multitask
  • A problem-solving attitude
  • A love of learning in a dynamic fast-moving business
  • Previous Customer Service experience
  • Willingness to learn technical aspects of role

The Package:

  • £18,000-£21,000 salary (D.O.E)
  • Free parking
  • Team Building Day
  • 9% pension contribution by company
  • Private Medical Insurance

For further information please give Camilla Perrella a call or send through your CV

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
19/12/2019 14:18:23
GBP 18000.00 18000.00