Customer Service Representative

Job Ref: 163863
Sector: Customer Service
Job Type: Permanent
Date Added: 10 June 2019
  • Telford, Shropshire, England Ironmasters Way Telford Shropshire TF3 4NB
  • Competitive
  • Tate

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ReAssure® is responsible for administering a variety of policies such as Pension, Life and Health. They are at an exciting stage in their growth, offering rewarding career prospects for talented people. With this in mind, we are working in collaboration with ReAssure® and are recruiting for customer focused representatives to work in their Telford office.


You will be joining a company built on solid values who can offer career progression and the potential for you to contribute your skills and talents to a work culture shaped by mutual respect. If you believe in delivering exceptional customer service and enjoy working with others to enhance an already positive environment, ReAssure® is the company of choice for you. We are offering opportunities that are full time, working 37 hours per week with a competitive salary. You will be entitled to holiday and have access to a range of additional benefits. The working hours of 9am - 5pm Monday to Friday.

The Role:

You will be supporting the administration and servicing of numerous policies whilst ensuring that you deliver on your promises and ensure that the customer is always treated fairly. Located in their friendly and supportive contact centre, your duties will include:

Ø Providing effective customer service whilst complying with regulatory guidelines for each and every task

Ø Identifying and escalating any issues to your manager in a timely manner

Ø Completing administration tasks within agreed timescales working through processes and utilising a number of systems

Ø Working in collaboration with other business functions to complete any requests from policy holders

Ø Helping and supporting customers with a variety of policy updates and requests

Skills and Experience:

We are looking for people with a positive outlook, who can adapt to change whilst maintaining honesty and integrity. If you have worked within a regulated environment previously, this will be an advantage as ReAssure® takes the data protection of their customers seriously. You must be able to demonstrate:

Ø Clear communication skills both verbal and written

Ø Confident IT skills

Ø The ability to deliver excellent customer service

Ø The ability to follow and work with processes

Ø A high level of accuracy and attention to detail

Tate is acting as an Employment Agency in relation to this vacancy.

10/07/2019 16:04:16
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