Customer Service Representative Temporary position for 3 months Watford £11.28 per hour Tate are proud to be working with an employer of choice in Watford...
My client based in SE1 are looking for a Customer Service Representative. My client are a tech-start up and attract the best and brightest candidates to work with them. They are looking for an enthusiastic individual who is passionate about providing excellent customer service to their clients.
The candidate will be the first point of call so needs to be a brand ambassador at all times and make sure the client has an exceptional experience.
If you are happy with £10ph, are available immediately and able to commit to a role for at least 2 months and happy with weekend work then I would love to hear from you!
As a Customer Service Representative, you'll support both your colleagues and clients, making sure everything runs smoothly while building strong relationships, continuously obtaining feedback and be the voice of the customer as they grow. You'll be an essential part of our warm, smart and energetic team.
Duties include but are not limited to:
- Proactively liaising with clients to ensure bookings run smoothly-Investigate and resolve corporate customer queries and issues-Supporting the Customer Service function for the other customer bases-Answering the phone, emails and live chat-Providing feedback to relevant departments to help improve customer experience-Work a shift pattern; 5 8-hour shifts a week, operating between 7am and 10pm, with sporadic weekends included
The ideal candidate will:
-Be happy with shift work -Be hands-on, a go-getter and quick learner-Have a calm and friendly telephone manner-Have strong spoken and written skills-Have the ability to empathise and problem solve-Be a great multi-tasker able to tackle lots of different things at the same time-Be able to work weekend and evening shifts (not every week though), as these are our busiest times!
Tate is acting as an Employment Business in relation to this vacancy.