Team Manager

Job Ref: 162871
Sectors: Administrators, Other, Customer Service
Job Type: Permanent
Date Added: 14 March 2019
  • Staines, Middlesex, England Staines Middlesex TW18 2AE
  • £28,000 - £30,000 per Annum
    ANNUM
  • Tate
  • 01895 257931
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Team Manager

ABOUT OUR CLIENT:

Provides housing, care and support services for people who want to live more independently whilst providing housing, care or support to more than 1,000 people with learning disabilities, mental health needs, physical or sensory impairments, in 32 districts in London and southern England.

OVERALL OBJECTIVES

The Team Manager will effectively manage the operational day-to-day delivery of the service ensuring Ability Care and Support's continued compliance with relevant legislation, CQC, Local authority contracts and Ability housing's policies.

Work in partnership with colleagues in the management team to ensure the provision of a high quality service enabling customer needs and organisational priorities to be met in accordance with available resources and committed to developing and enhancing the services we provide.

Provide leadership to ensure staff are clear about their duties and responsibilities and promote Ability Positive commitments in the team.

Responsible for the safe delivery of support in the service which complies with Health and safety in the workplace.

KEY TASKS

Compliance

Ensure the service meets, and indeed exceeds, the requirements of the contract of the service and the Care Quality Commission guidance where required

Ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focussed reviews of services.

Ensure compliance with Ability Housing's Development & Training and Supervision Policies.

Service Delivery

Ensure the delivery of person centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible.

Ensure care/support services are structured in a way that provides flexibility, reliability and continuity.

Ensure services are accessible and robust systems and procedures are developed and implemented.

Ensure the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff.

Ensure that all new referrals are responded to in a timely manner in line with contractual and organisational timescales.

Service Development

Work in partnership with the management team participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative supported living services.

Identify marketing opportunities and develop a marketing plan to improve the efficiency and effectiveness of the service

Duties including:

Workforce Planning to agreed KPIs

Recruitment and selection

Training

Supervision and appraisal

Disciplinary/Capability procedures

Absence Management

Ensure that processes and procedures are in place to meet the various Organisational and staff requirements with regard to human resources issues.

Ensure that staff are trained for their roles and responsibilities and that all Groups of staff within the team have access to appropriate training and learning opportunities.

Establish and maintain effective two way communication to ensure that all staff are aware of and can contribute to operational and strategic developments e.g. staff meetings, staff newsletter.

Arrange and attend regular service planning meetings with service delivery teams.

Put in place systems to ensure healthy working practices and that staff receive relevant information to fulfil their health and safety responsibilities.

Ensure that all staff are familiar with and work in line with Ability housing association's policies and procedures.

Ensure the office is resourced during office hours, provide advice and guidance outside of normal office hours as part of the Care and Support on call provision and be prepared to work flexibly to ensure the safe delivery of the service.

Quality Assurance

Implement and maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with Ability Housing association's Quality Assurance Policies/CQC.

Deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met.

Ensure good and safe practice in all activities relating to customers by putting systems in place to guide, monitor and evaluate care and services provision.

Resolve all complaints in accordance with Ability Housing association's Complaints & Compliments Policy.

Resource Management

Manage delegated budgets ensuring efficient use of resources.

Develop operational controls in partnership with the management team, ensure a commitment to cost effectiveness and value for money.

Skills & Abilities:

Excellent communication and organisational skills

Prioritise work

Manage and lead the performance of others

Cope under pressure

Promote positive working relationships with individual service users, their families and professional colleagues

Motivate others to meet deadlines

Recognise and develop additional opportunities for the service and the people using it

Experience and Knowledge

A minimum of 2 years' experience of working in a health and social care setting.

At least 2 years relevant experience in an operational management capacity in a health and social care setting

Experience of working in/managing a domiciliary service

Experience of managing an effective team

A knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person centred services

Other

Holds or studying towards Level 5 Diploma in Leadership in Health & Social Care or the equivalent.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
13/04/2019 13:22:19
GBP 28000.00 28000.00