Do you enjoy problem-solving, resolving customer issues and complaints, and providing excellent telephone-based customer service? If so, we have a fantastic opportunity for you.Our Horsham-based...
Technical Support Advisor, £18-21k plus £250 monthly bonus, required for business near Falmer, Brighton to handle all customer service calls and emails within their service centre. This is a busy and varied role where you will be dealing with all Sales, Technical and Returns enquiries, be it by phone, e-mail, Skype or letter. The hardware and software related enquiries must be dealt with quickly and efficiently, working to agreed KPIs.
Naturally you will have a passion for providing high quality customer service, strong PC literacy and previous experience of providing IT based telephone support, sales and customer services experience.Network software and hardware support experience, plus basic electrical knowledge is preferred, but full training will be given.
- To escalate customer queries to senior support colleagues where appropriate.- To consistently achieve targets as defined within the team Key Performance Indicators (taking a minimum of 40 calls per day etc.).- To log and process all communication, both inbound and outbound.- To assist with the Returns Department as and when required.- To attend training courses as and when required.This is a full time permanent role working 37.5 hours Monday-Friday between 8am and 6.30pm. 23 days holiday plus Bank Holidays, pension, subsidised canteen, free parking on site. Candidates must be available to attend an interview on Friday 15 March.
Tate is acting as an Employment Agency in relation to this vacancy.