travel consultant Call Centre

Job Ref: 162504
Sector: Customer Service
Job Type: Permanent
Date Added: 22 February 2019
  • Birmingham, West Midlands, England Birmingham West Midlands b3 2hb
  • £17,000 - £18,000 per Annum
    ANNUM
  • Tate
  • 0121 200 2535
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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Travel Consultant (Head Office Call Centre)

Job brief

We are looking for a Travel Consultant with great enthusiasm for travelling for our client . You will be responsible for promoting and booking travelling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

Responsibilities

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients specifications and wishes and suggest suitable travel packages or services
  • Organise travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets
  • Requirements
  • Proven working experience as a travel consultant
  • Excellent knowledge of travelling software (computer reservations systems, GDS systems)
  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer oriented approach
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)
  • Ability to present, persuade and communicate effectively
  • Demonstrable ability to handle crisis's

Basic salary of £17,000 plus commission totalling £21000

Work pattern - 40 hours over 5 days working alternate Saturday (with a day of in the week)

  • Benefits:
  • summer and winter ball free for staff.
  • Satellite TV for all staff rooms
  • free on site parking
  • Dress down Friday
  • 28 Days holiday plus Birthday off 
  • Discounted package holidays and the opportunity to have an all expenses payed holiday for exceptional performance at work.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
24/03/2019 14:46:04
GBP 17000 17000