Client Executive & On Site

Job Ref: 162449
Sectors: Other, Customer Service
Job Type: Permanent
Date Added: 20 February 2019
  • Uxbridge, Middlesex, England Uxbridge Middlesex UB8 1QG
  • £23,000 - £24,000 per Annum
  • Tate
  • 01895 257931

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Client Executive

About our Client:

Our client is a UK based supply chain, freight forwarding and logistics brand and are the UKs predominant international supply chain partner to the retail and consumer goods industries.

Purpose of the Role:

To be the first point of contact for the Client and the wider business network

To go on to site where required as a frontline support to clients

To support the Client Manager in operational and development tasks as required.

To be the key contact for all LIMA (Logistics Information Management Application) related queries.

Duties & Responsibilities:

Run and analyse invoice/PO reporting

Run and analyse Client reporting

Be face of the brand direct with the clients

Act as support on the frontline to clients on their sites if required

Complete Origin dashboard chasers

Complete destination dashboard chasers

Understand and follow SOP requirements

Deal with basic Q&A from internal stakeholders

Deal with basic Q&A from client stakeholders

Escalate any issues that may impact client SLAs

Consolidate weekly market updates

Undertake training sessions for new users

Understand track structure

Dashboard maintenance - removing cancelled orders etc. to maintain a clean dashboard

Support of all users with queries

Manage daily activity via Action lists / updates / dashboard

Awareness of KPI measurements

The Ideal Candidate:

You will be a proactive professional with a "can do" attitude towards work.

To succeed in this role you will have the ability to think on your feet and take the initiative in delivering upon brand/client expectations. This role will suit professionals looking to join a large organisation that they aim to grow with and build a career with.

Key Performance Indicators:

Customer satisfaction

Success in "making customers lives simpler"

Positive teamwork

Strong relationships

Network with colleagues/clients

Tate is acting as an Employment Agency in relation to this vacancy.

22/03/2019 17:44:21
GBP 23000.00 23000.00