Freight Client Executive

Job Ref: 162448
Sector: Customer Service
Job Type: Permanent
Date Added: 04 March 2019
  • Uxbridge, Middlesex, England Uxbridge Middlesex UB8 1QG
  • £21,000 - £24,000 per Annum
    ANNUM
  • Tate
  • 01895 257931
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Freight Client ExecutiveAbout our Client:Our client is a UK based supply chain, freight forwarding and logistics brand and are the UKs predominant international supply chain partner to the retail and consumer goods industries. Purpose of the Role:To be the first point of contact for the Client and the ACS NetworkTo support the Client Manager in operational and development tasks as required. To be the key contact for all LIMA (Logistics Information Management Application) related queries.

Duties & Responsibilities:Run and analyse LIMA reportingRun and analyse Client reportingComplete Origin dashboard chasersComplete destination dashboard chasersUnderstand and follow SOP requirementsDeal with basic Q&A from internal stakeholdersDeal with basic Q&A from client stakeholdersEscalate any issues that may impact client SLAsConsolidate weekly market updatesUndertake LIMA training sessions for new usersUnderstand LIMA track structureDashboard maintenance - removing cancelled orders etc. to maintain a clean dashboardSupport of all LIMA users with queriesManage daily activity via Action lists / updates / dashboardAwareness of KPI measurements

The Ideal Candidate:You will be a proactive professional with a "can do" attitude towards work. To succeed in this role you will have the ability to think on your feet and take the initiative in delivering upon brand/client expectations. This role will suit professionals looking to join a large organisation that they aim to grow with and build a career with.

Key Performance Indicators:Customer satisfactionSuccess in "making customers lives simpler"Positive teamworkStrong relationshipsNetwork with colleagues/clients

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
03/04/2019 13:26:27
GBP 21000.00 21000.00