Customer Service administrator

Job Ref: 162434
Sector: Administrators
Job Type: Permanent
Date Added: 09 April 2019
  • Towcester, Northamptonshire, England Silverstone Raceway Towcester Northamptonshire NN12 8GX
  • £18,000 per Annum
  • Tate
  • 01908 200 990

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Are you passionate about Customer Service? Do you have a good attention span and strong admin skills?

Our client have over 20 year's experience within the automotive industry and due to growth they are looking for a Customer Service Administrator join their established team based in Silverstone, Northamptonshire.

What will you be doing?

As a fundamental part of the business, you will be ensuring that all data received; video & audio recordings, written reports as well as assessment documentation, is cross referenced, accurate and correct. Some of your daily duties will include:

  • Familiarising yourself with a client brief and questionnaire
  • Reviewing mystery shopper footage
  • Providing a performance based score and behavioural insights/feedback

High concentration levels is absolutely essential in this role as you will be watching up to 10 videos of customer service footage per day. Ideally you will also have the following skills:

  • Strong attention to detail
  • Microsoft office experience such as; Media player, Excel and word
  • Strong administration skills
  • A good understanding of customer satisfaction and passionate about customer service
  • You must hold a valid UK driving license and have access to a vehicle

This type of position would suit someone who has worked within Customer Services or Administration.

Why work here?

This is a fast growing business and therefore there will be opportunities to progress into management or alternative areas of the business.

Monday - Friday 9am - 5pm

Salary: £18,000

Tate is acting as an Employment Agency in relation to this vacancy.

09/05/2019 07:45:21
GBP 18000 18000