E-commerce Exec

Job Ref: 162292
Sector: Marketing
Job Type: Permanent
Date Added: 13 February 2019
  • London, England London London EC2M 4HP
  • £25,000 - £28,000 per Annum
    ANNUM
  • Tate
  • 0203 096 4670
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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Role: E-commerce Exec

Salary: 25K-28K

Location: Docklands

My client, a leading luxury brand based in Docklands are seeking an E-commerce Executive to support the day-to-day management of the e-commerce website and support communication between the team. As the e-commerce executive you will also deal with a range of customer enquiries that come through the website. I am seeking candidates who have some e-commerce knowledge and excellent customer service and communication skills. This is a brilliant opportunity to work for a leading brand and to take on responsibility.

Key duties include but are not limited to;

  • Report daily analysis of sales / traffic to and through the website
  • Liaising with PR and Marketing department to report on social media traffic.
  • Day-to-day management of all the Digital activity for Sales (e-commerce websites, returns and exchanges, payments, customer support)
  • Support of the Communication team (Marketing and PR, including social media, display campaign's).
  • Monitor and update products and content on the website.
  • Be the digital and e-commerce brand guardian, ensuring all digital assets, products and communications are in line with the guidelines of the brand.
  • Manage the relationship with the customer (mail / phone / complaints / questions / stock).
  • Validate orders (fraud checks, control of processes, cart abandonment).
  • Handling customer complaints via telephone and email.
  • Build and maintain strong relationships within the company and various stakeholders including, IT, Media, PR and Sales teams.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
15/03/2019 16:36:44
GBP 25000 25000.