Service Desk Analyst

Job Ref: 162154
Sectors: Administrators, Accountancy & Finance
Job Type: Permanent
Date Added: 08 February 2019
  • Nottingham, Nottinghamshire, England Nottingham Nottinghamshire NG11 6NZ
  • £18,000 - £22,000 per Annum
    ANNUM
  • Tate
  • 0115 899 0303
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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An absolutely fantastic opportunity has arisen for a Desktop Services Analyst to join a fantastic company based in Ruddington. With free onsite parking, access to a free gym onsite and a lovely working environment-this is a great time to join a successful and growing company. The role is also paying a salary of up to £22,000 with hours between 08.30am-06.00pm Monday-Friday. Which means your weekends will also be kept free!

You will be required to:

  • Provide IT Support for Support Office and Stores with regard to software/hardware issues and queries
  • Key Responsibilities:
  • To provide first line support with regard to software and hardware issues
  • Second line support for Store Support and Services Team. Investigation into new software/hardware
  • Installation & Troubleshooting of Microsoft Office 365 suite
  • Landesk Service Desk Administration & Installation & Troubleshooting of all supported hardware including the Mitel telephone setups
  • Administration of users accounts using Active Directory
  • Investigation/recommendation/testing/installation of new applications
  • Ongoing support and maintenance of applications used by the company
  • Support to Stores of In-house applications including installation and fault finding
  • Ad hoc Store requests E.g. - Sharepoint Access SAP Basic Administration (new accounts/authorisation etc.)
  • Printing issues.
  • Documentation of procedures
  • Review current systems and propose new solutions with regard to future system/application requirements
  • Project Management, assigning resources and ensuring that timescales/deadlines are kept to

Liaising with 3rd parties in relation to the implementation/support/maintenance of company Hardware/Software.

You'll need to:

  • Be customer service orientated with the ability to confidently communicate with customers at all levels
  • Demonstrate a good understanding of MS Office and Windows operating systems
  • Have a good working knowledge of IT systems preferably with some exposure to IP networking
  • Work effectively within a team with minimal supervision and using own initiative
  • Have previous Helpdesk experience, hardware fault diagnosis and mobile computing would be advantageous but not essential
  • Have the ability to prioritise your workload according to the severity of issues and their impact on the business
  • Keyboard/IT skills
  • Customer Service Communication skills
  • SharePoint Administration
  • 3 years helpdesk experience
  • Microsoft Office Suite Landesk Management Suite
  • GCSE Computer Studies / A Level / Degree
  • IT Helpdesk experience dealing with both Hardware and Software issues
  • Skills in Advanced Excel including Macro creation, Sharepoint Designer and Advanced Microsoft Access.

To apply, please click below.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
10/03/2019 08:48:35
GBP 18000 18000.