Customer Service Advisor

Job Ref: 162037
Sector: Customer Service
Job Type: Permanent
Date Added: 04 February 2019
  • Leicester, Leicestershire, England Leicester Leicestershire LE19 1WP
  • £16,200 - £17,000 per Annum
    ANNUM
  • Tate
  • 0116 254 4416
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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Tate are seeking a Customer Service Advisor for an award winning company based in Leicester. This is an exciting opportunity for individuals who wish to develop in their career as the business continues to grow.

Responsibilities:

  • Providing telephone, email & remote customer service and support for all products and services.
  • Dealing with troubleshoot issues raised by customers.
  • Logging and tracking support tickets through to resolution using internal helpdesk software.
  • Recognising and escalating issues where necessary, working in line with SLA commitments.
  • Guiding customers in the use of the systems, directing them to appropriate material and where appropriate identify opportunities for upsell of products.

Essential Skills:

  • Previous customer service experience (Retail, hospitality, or food and beverages ect).
  • Strong communication and interpersonal skills.
  • Positive attitude and a flexible team player.

Salary & Benefits:

  • Permanent position paying between, £16,200 - £17,000 per annum.
  • Free onsite parking.
  • Working hours, Monday - Friday 9.00am - 5:30pm.
  • Ongoing Training and Development.
  • Progression within the company.
  • Reward and recognition vouchers, meals and company trips.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
06/03/2019 16:24:56
GBP 16200 16200.