Customer Service Advisor

Job Ref: 161558
Sector: Customer Service
Job Type: Temporary
Date Added: 24 January 2019
  • Eastleigh, Hampshire, England SO50 6AD
  • £9.98 per Hour
  • Tate
  • 02380 270242

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Customer Service AdvisorWe are looking for a passionate Customer Service Advisor for a period of 3 months for our values driven client. The role is based within an energetic Contact Centre environment, with a team of people that have a genuine interest in supporting customers. This position is fast-paced and interesting working for an organisation that is caring and supportive, who invest in their staff and offer excellent opportunities for progression.You will need:· Experience working in a call centre or contact centre environment· Experience working in the housing sector, or· Experience working in Estate Agency, or· Awareness of the government Help to Buy programmes/shared ownership schemes · To be able to multitask · Confident on learning new IT systemsDuties include the following:· First point of contact for inbound phone calls, letters, emails and visitors. · Dealing with varied enquiries including Home Ownership, Market Rentals, Post Sales and Tenancy Management. · Providing quality advice to customers· Carrying out administration tasks required that relate to resolving customer contact· Processing applications· Maintaining accurate recordsPerson specification:· Previous contact/call centre experience or front line service experience will be essential· Evidence of customer service soft skills including empathy and taking ownership· Ability to adhere to scheduled timescales · Good IT Skills, with the ability to learn internal systems quickly· Confidence to be solution orientated when handling any challenging customer queries· Have a genuine desire to help customers and colleagues

Tate is acting as an Employment Business in relation to this vacancy.

23/02/2019 14:26:16
GBP 9.98 9.98.