Customer Service Advisor

Job Ref: 161349
Sector: Customer Service
Job Type: Permanent
Date Added: 07 January 2019
  • Exeter, Devon, England
  • £19,000 - £21,000 per Annum
    ANNUM
  • Tate
  • 01392 432861
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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Our client is looking for an efficient Customer Support Co-ordinator to join their successful team.

The main duties of the role are as follows:

  • Monitor the Customer Services inbox.
  • Receive and log details on CRM the results of telephone calls and emails from customers.
  • Ensure the preparation and issue of the weekly defects and exception report to each site as directed by the line manager.
  • Provide feedback to the technical department in relation to faulty materials etc.
  • Ensure the correct allocation of work to the relevant party to fix problems that have arisen in new customer's homes.
  • Manage the work of contractors and report on poor contractor outcomes to the line manager.
  • Ensure materials are available as required to enable remediation.
  • Maintain reasonable timescales for customers for any remediation works.
  • Address unsuccessful/poor remediation of customer issues.
  • Undertake defect reporting for the line manager, keeping them aware of regular defects.
  • Monitor customer and issue handling.
  • Follow the complaints and escalated complaints procedure.
  • Refer challenging customer issues to the line manager.

Key Skills:

  • Capability to work independently, take initiative and prioritise work.
  • Ability to demonstrate efficiency and reliability
  • Previous customer service experience or dispute resolution experience.

Competitive salary and attractive benefit package.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
06/02/2019 16:56:59
GBP 19000.00 19000.00.