2nd Line Support

Job Ref: 161338
Sector: Customer Service
Job Type: Permanent
Date Added: 08 January 2019
  • Manchester, Greater Manchester, England
  • £25,000 - £30,000 per Annum
  • Tate
  • 0161 828 5402
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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Tate are working closely with a lucrative, exciting company who are currently recruiting for a 2nd Line support analyst. Tasks include diagnosing and resolving 2nd line incidents in a timely manner, pro-actively monitoring the system and working with the rest of the team to deploy new software.

£25'000 - £30'000 per annum

Progression opportunities

Team incentives


Key Responsibilities

  • Proactively monitor the application & infrastructure and respond to any alerts via email or web-based monitoring tools.
  • Responding to any 2nd line support tickets raised and resolve as quickly as possible.
  • Keeping the Service Desk up to date with progress on 2nd line tickets.
  • Raising and managing requests to 3rd parties.
  • Create and maintain existing customer and environment documentation.
  • Support the deployment of software.

To apply: You will have ideally come from a previous technical service role where you have gained a good level of exposure to various software and infrastructure technologies.

Desirable Skills & Experience:

Good communication Use of software monitoring tools XML/SQL/SFTP all desirable

If you're interested apply online today!

Tate is acting as an Employment Agency in relation to this vacancy.

07/02/2019 15:03:18
GBP 25000.00 25000.00.