1st Line Support / Service Desk

Job Ref: 161336
Sector: Customer Service
Job Type: Permanent
Date Added: 25 March 2019
  • manchester, Greater Manchester, England King Street manchester Greater Manchester m27at
  • £21,000 - £25,000 per Annum
    ANNUM
  • Tate
  • 0161 828 5402
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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Tate are working with a fast expanding company based in the heart of Manchester. Theyre on the lookout for enthusiastic, highly motivated and results oriented first line support personnel with exceptional communication skills. Objectives of the role: Your role as first line support is to be the first port of call for clients providing them with a world class customer experience. You will be joining a team of product experts delivering support and to a growing client base. Salary: £21000 - £25000 per annumHours: Between 08:00 - 18:00 Monday to Friday Tremendous progression opportunities Duties and responsibilities: · Provide an industry leading customer experience · Log and track all queries

. Keep calm under pressure

. Prioritise and manage expectations· Assist clients with using new product features · Resolve clients issues and queries in a timely manner· Build rapport with clients and maintain high standards of relationship management · Able to identify trends and common root causes· Maintain a calm and collected demeanour in the face of challenging situations

Ideally you will have:· 1+ years in a similar role preferably customer service/1st line support· Demonstrable track record in problem solving and meetings SLAs · Excellent communicator · Capable self-starter able to work on own initiative · High standard of written English If youre interested apply online today' or call 0161 828 5400 or email

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
24/04/2019 12:54:56
GBP 21000 21000