1st Line Support

Job Ref: 161336
Sector: Customer Service
Job Type: Permanent
Date Added: 08 January 2019
  • Manchester, Greater Manchester, England
  • £19,000 - £22,000 per Annum
  • Tate
  • 0161 828 5402
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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Tate are working with a fast expanding company based in the heart of Manchester. They're on the lookout for enthusiastic, highly motivated and results oriented first line support personnel with exceptional communication skills.

Objectives of the role:

Your role as first line support is to be the first port of call for clients providing them with a world class customer experience. You will be joining a team of product experts delivering support and to a growing client base.

Salary: £19'000 - £22'000 per annum

Hours: Between 08:00 - 18:00 Monday to Friday

Tremendous progression opportunities

Duties and responsibilities:

  • Provide an industry leading customer experience
  • Log and track all queries
  • Assist clients with using new product features
  • Resolve client's issues and queries in a timely manner
  • Build rapport with clients and maintain high standards of relationship management
  • Able to identify trends and common root causes
  • Maintain a calm and collected demeanour in the face of challenging situations

Ideally you will have:

  • 1+ years in a similar role preferably customer service/1st line support
  • Demonstrable track record in problem solving and meetings SLA's
  • Excellent communicator
  • Capable self-starter able to work on own initiative
  • High standard of written English

If you're interested apply online today!

Tate is acting as an Employment Agency in relation to this vacancy.

07/02/2019 13:40:18
GBP 19000 19000.