Customer Service Suspense Administrator

Job Ref: 161276
Sector: Administrators
Job Type: Permanent
Date Added: 06 March 2019
  • Hitchin, Hertfordshire, England Hitchin Hertfordshire SG5 2DW
  • Competitive
  • Tate
  • 01582 692543

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Tate are currently recruiting for a Customer Service Suspense Support role in Hitchin. This is a permanent position joining the market leading company ReAssure.

ReAssure is responsible for administering a variety of policies such as Pension, Life and Health and due to exciting growth they have an opening.

You will be joining a company built on solid values who can offer career progression, and the potential for you to contribute your skills and talents in a culture shaped by mutual respect.

With newly refurbished offices set in the grounds of the Hitchin Priory, ReAssure can offer you a competitive salary, a range of benefits and great career opportunities. The working hours for this role are Monday to Friday 9am - 5pm.

The role:

  • To investigate any policies that have been suspended
  • To analyse and correct accounts that are suspended to ensure swift resolution for the customer.
  • Update and correcting any system errors
  • Working on Excel to manage data
  • Escalate queries and concerns to line management in a timely manner.
  • To work collaboratively within your own team to ensure all targets are met.
  • Actively participate in team meetings.
  • To provide a personal and efficient customer service through the Data Integrity services.
  • To deliver best customer service levels possible.
  • Develop and maintain knowledge in Products, Processes, Life, Pensions and Business Practices.

Skills and Experience required for the role:

  • Basic skills in MS Word, Outlook and Excel.
  • An ability to think analytically and be a good problem solver with attention to detail and accuracy.

  • An ability to gather and interpret relevant data and information.
  • Experience in SQL/PLSQL/Q&E is preferred but not essential.
  • Minimum 5 GCSE's (Grades A-C) including Maths and English or equivalent.

If this sounds like the role for you please apply below!

Tate is acting as an Employment Agency in relation to this vacancy.

05/04/2019 11:22:42
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