Venue Supervisor

Job Ref: 161093
Sector: Customer Service
Job Type: Permanent
Date Added: 08 January 2019
  • Letchworth Garden City, Hertfordshire, England Gernon Road Letchworth Garden City Hertfordshire
  • £20,400 per Annum
  • Tate
  • 01462 455181

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Are you passionate about motivating and mentoring people to ensure your team give customers a great experience? Are you from a customer facing leisure or interactive retail industry and considering a new challenge in 2019?

If so we are recruiting for an on site Supervisor to work for a popular, award winning entertainment venue. The job based in Letchworth will involve working on the front-line in this busy venue and dealing with customers and team members. You should be experienced in motivating team members and be able to manage performance.

This is a truly unique opportunity to be part of an organisation that values it staff members and is dedicated to training and promoting in house.

As a Visitor Services Supervisor you will be responsible for:

  • Supervising, supporting and developing staff to ensure productivity and service performance
  • Organise and support with events to ensure maximum engagement with the public
  • Deal with complaints in a professional and timely manner
  • Prepare and submit staff related performance reports
  • Provide coaching and ongoing mentoring for staff
  • Ensure the company values and behaviours are adhered to and leading by example
  • Opening and closing the venue

The ideal Candidate should have:

  • Experience within the hospitality industry or previous experience in a face to face public customer role
  • Supervisory experience
  • A passion for mentoring people and an interest in the arts would be an advantage
  • General health and safety / first aid knowledge

Working on a shift pattern of 35 hours per week, which will include weekends, evenings and bank holidays. You can expect a salary of up to £20,400 along with some great company benefits including discounts.

The company are looking for a January start ideally, so please apply now. Emma Webber will respond to all applications by phone or email.

Tate is acting as an Employment Agency in relation to this vacancy.

07/02/2019 13:23:50
GBP 20400.00 20400.00.