Customer Service Representative

Job Ref: 160773
Sector: Customer Service
Job Type: Permanent
Date Added: 03 December 2018
  • Norwich, Norfolk, England
  • Competitive
  • Tate
  • 01582 692543

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ReAssure are responsible for administering a variety of policies such as Pension, Life and Health. They are at an exciting stage in their growth, offering rewarding career prospects for talented people. With this in mind, we are working in collaboration with ReAssure and are recruiting for customer focused representatives to join them on Monday 21st January 2019 to work in their Norwich office.


You will be joining a company built on solid values who can offer career progression and the potential for you to contribute your skills and talents to a work culture shaped by mutual respect.

If you believe in delivering exceptional customer service and enjoy working with others to enhance an already positive environment, ReAssure is the company of choice for you.

This role is a permanent role with excellent long term career prospects. Working full time the hours are between 8.00am to 8.00pm Monday to Thursday and then 8.00am to 5:30pm on Friday and 8:30 - 2pm on occasional Saturday's totalling 37 hours per week with a competitive salary.

You will enjoy 27 days holiday in addition to 8 Bank Holidays and access to a range of additional benefits.

Take a look for yourself at ReAssure and how you can be part of a first class, successful organisation

The Role:

You will be supporting the servicing of numerous policies whilst ensuring that you deliver on your promises and ensure that the customer is always treated fairly. Located within their friendly and supportive contact centre, you will play an integral part of the delivery of exceptional customer service within this team.

Your duties will include

Ø Providing effective customer service whilst complying with regulatory guidelines for each and every task

Ø Ensuring that all calls are handled professionally and answered in a timely manner

Ø Identifying and escalating any issues to your manager

Ø Completing tasks within agreed timescales working through processes and utilising a number of systems

Ø Working in collaboration with other business functions to complete any requests from policy holders

Ø Helping and supporting customers with a variety of policy updates and requests

Skills and Experience:

We are looking for people with a positive outlook, who can adapt to change whilst maintaining honesty and integrity.

If you have worked within a contact centre environment before or a regulated environment previously, this will be an advantage as ReAssure takes the data protection and delivery of service to their customers seriously.

You must be able to demonstrate:

Ø The ability to deliver excellent customer service through clear verbal communication

Ø Confident IT skills

Ø The ability to follow and work with processes

Ø A high level of accuracy and attention to detail

Tate is acting as an Employment Agency in relation to this vacancy.

02/01/2019 13:35:00
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