Customer Service Advisor

Job Ref: 160760
Sector: Customer Service
Job Type: Permanent
Date Added: 03 December 2018
  • Exeter, Devon, England
  • £18,000 - £20,000 per Annum
  • Tate
  • 01392 432861

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Tate are working with a client located in Exeter. This is a permanent position based in the clients head office.

The Customer Service Advisor is responsible for the day to day management relating to all customer needs.

Key accountabilities:

  • Receive and log the results of all telephone calls and emails from Customers.
  • Liaise with the claims department as required.
  • Ensure all relevant documentation is in files.
  • Monitor customer and issue handling; maintain high standards of customer service.
  • Refer challenging or complex customer issues to the Customer Service Manager.
  • Ensure data is being pulled and recorded correctly for all customer issues and KPI's.

Essential skills:

  • Customer focused: Ensuring that we are clear and honest through the customer journey.
  • Make informed decisions: Taking accountability for and justifying decisions to ensure customer satisfaction.

Preferred skills:

  • Ability to work independently, prioritise work and take initiative.
  • Great Interpersonal, communication and relationship skills.

Working hours: Monday-08:30am-17:00pm.

Tate is acting as an Employment Agency in relation to this vacancy.

02/01/2019 10:21:08
GBP 18000.00 18000.00.