Collections Advisor

Job Ref: 160759
Sector: Customer Service
Job Type: Permanent
Date Added: 03 December 2018
  • Nottingham, Nottinghamshire, England
  • £18,000 - £19,500 per Annum
  • Tate
  • 0115 899 0303

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Salary - Up to £19,500

Nottingham city centre

This is a superb opportunity for a confident, friendly but professional Collections Advisor. The duties are as follows:

As Collections executive you will be responsible for the delivery of an in-house collection process managing a diverse receivables book. This will involve maintaining high quality, accurate and timely information which improves collection levels and delivering an exceptional customer experience.

Key Responsibilities

  • Execute all in-house collection activity which deploys best practice collection practice and standards
  • Ensure we treat our customers fairly
  • Daily monitoring of the receivables book to identify underperforming and inactive customers
  • Contacting inactive and underperforming customers to ascertain the reason for arrears
  • Send legal letters to customers who are in arrears
  • Establish and negotiate payment plans or alternative repayment solutions for customers who have entered a default
  • Ensure defaulting account volumes do not exceed budget by minimising how many accounts need to be sent to a Debt Collection Agency
  • Monitor payment arrangements and chase any that become broken


Knowledge, Skills & Experience

  • Experience within a collections team, preferably with SME collection
  • Ability to self-manage and prioritise
  • Strong problem-solving skills
  • Good interpersonal and communication skills for working with people at all levels
  • High level of integrity
  • Professional attitude
  • Excellent excel and reporting skills
  • Detail orientated
  • Ability to identify and raise improvements to process and procedures

Tate is acting as an Employment Agency in relation to this vacancy.

02/01/2019 09:48:43
GBP 18000.00 18000.00.