Customer Service / Helpdesk Support

Job Ref: 160612
Sector: Customer Service
Job Type: Permanent
Date Added: 06 December 2018
  • City of London, London, England
  • £21,000 - £22,000 per Annum
    ANNUM
  • Tate
  • 0203 096 4670
Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/logo/logo-2018/tatelogoweb409x68.png

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A fantastic opportunity has arisen for a client centric and passionate Helpdesk / Customer Service professional to support my client who are a thriving technologies solutions company based in Islington. This is a permanent opportunity paying up to £22,000 per annum to start ASAP.

Joining my client's very successful customer service department in a team of 6, you will play an integral role by being first point of contact to clients and owning responsibility for the managing of incidents reported by customers via a helpdesk ticketing system.

Duties include:

  1. Dealing with queries via telephone and e-mail in a fast pace setting
  2. Troubleshooting software and hardware issues
  3. Logging engineer calls
  4. Dealing with tickets and generating orders
  5. Setting up customers' accounts
  6. Raising queries with third party suppliers
  7. Generating reports and billings
  8. Proactive follow up on customer escalations

Knowledge, Skills and Experience:

  1. Educated to A' Level standard or equivalent as a minimum
  2. Analytical skills and strong attention to detail
  3. Ideally a minimum 18 months experience in a similar environment, a professional telephone manner and resilience to work in a fast-paced sales environment

Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous.

This is a fantastic opportunity to join a thriving and well established business who have a strong family feel and reward / recognition culture.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
05/01/2019 08:49:41
GBP 21000 21000.