1st Line Desktop Support

Job Ref: 160541
Sector: Other
Job Type: Permanent
Date Added: 28 November 2018
  • Welwyn Garden City, Hertfordshire, England
  • £24,000 - £25,000 per Annum
    ANNUM
  • Tate
  • 01707 320255
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IT PROFESSIONALS REQUIRED'· Are you an IT professional, seeking a fresh challenge as a 1st Line Support Engineer?· Do you possess experience of TPP SystmOne, Adastra, Cloud Telephony systems?If the answer is YES to the above, then we may have the opportunity for you'This position is for a 1st Line IT Support Engineer. With a salary of up to £25,000 D.O.E, benefits include 25 days holidays + 8 days bank Holidays, pension scheme, staff benefit scheme, and on site free parking.Overall Responsibilities:· Logging and assigning help desk tickets· Resolving help desk tickets· Working to shift patterns, as well as on call requirements during evenings and weekendsPersonal Skills & Attributes:· Proven commercial experience of providing 1st Line Desktop Service Support· Understands how to, and thrives working to, SLAs· Understands the importance of the customer experience · Experience of TPP SystmOne, Adastra, Cloud Telephony systems· MS Office and Windows 7 & 10 OS savvy· Experience of managing AD & Group Policies.· Demonstrable experience of computer hardware and software fault finding· Active Directory and Group Policies knowledge· A team player· Ability to work calmly under pressure with changing priorities · Methodical and questioning when solving issues· Ability to be clear when explaining IT faults and their resolutionsA Full and valid driving licence is required for this role for travel to and from other sites when required.If this role compliments your current skills and experience, please use the APPLY button to attach your CV. Amy Collicott from Tate WGC will be in touch by phone or email in the next 2 working days.

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
28/12/2018 10:47:27
GBP 24000.00 24000.00.