Job title: Customer Accounts Advisor Our client based in Andover is looking for a Customer Accounts Advisor to join a vibrant and hardworking team...
Job title: Customer Accounts Advisor
Our client based in Andover is looking for a Customer Accounts Advisor to join a vibrant and hardworking team on a temporary basis for 10 months.
The key focus for this role is ensuring the delivery of excellent services to customers through the effective prevention and management of customer arrears. In addition to this you will be providing administration assistance to the Customer Accounts team.
Provide an efficient role as an assistant to the Customer Accounts team, assisting with diary management, booking appointments, providing advice and guidance to customers and keeping records updated.
Deal with initial enquiries, face to face and by telephone regarding arrears and debt matters.
Monitor customer accounts as directed and carry out recommendations including telephoning or writing to customers or their representatives in accordance to procedures.
Assist customers with the completion of housing application forms.
Carry out responsive customer interviews as and when necessary.
Provide advice on the Company's rent policies and procedures.
Liaise with third parties to ensure prompt payment on a regular basis.
Attend meetings and take notes as required.
Maintain, update and input all computer records on management system and related spreadsheets.
Prepare relevant data on performance indicators and statistics to pass to the Team Manager.
Filing, photocopying, attending to mail as required and acknowledging all routine mail.
Maintain records relating to all property visits taking place within the team.
Carry out all administrative work to support all staff in the Customer Accounts Team.
- Pay Rate £10 p/h
- Hours 9am - 5pm
- Duration of temporary contract - 10 months
- Must be able to drive
Tate is acting as an Employment Business in relation to this vacancy.