Inbound Phone Advisor

Job Ref: 160064
Sector: Customer Service
Job Type: Temporary
Date Added: 02 November 2018
  • Eastleigh, Hampshire, England
  • £9.98 per Hour
    HOUR
  • Tate
  • 02380 270242
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We are looking for an ongoing Customer Service Advisor for our 'values driven' client. The role is based within a Contact Centre environment, this position is fast-paced and interesting with the purpose of providing excellent service to customers. This position does not involve any sales.

Start Date: As soon as possible

Salary: £9.98 per hour

Location: Eastleigh - Parking is available however very limited. Free parking is a short 10 minute walk away.

Hours: Monday to Friday - 08:30am - 17:00pm.

A caring and supportive organisation who invest in their staff and offer excellent opportunities for progression.

Duties include the following:

  • Answering enquiries from customers, accurately diagnosing the reason for the call.
  • Raising work orders and making appointments for work to be undertaken with contractors
  • Providing advice to customers
  • Carrying out administration tasks required that relate to resolving customer contact

Person specification:

  • Previous contact centre experience or front line service experience will be highly desirable.
  • Evidence of customer service soft skills including empathy and taking ownership
  • Ability to adhere to scheduled timescales
  • Good IT Skills, with the ability to learn internal systems quickly.
  • Confidence to be solution orientated when handling angry or challenging customer complaints

If you are interested in this role, please apply within, or contact Ellie or Danielle on: 02380 270242.

Tate is acting as an Employment Business in relation to this vacancy.

Tate
02/12/2018 14:22:02
GBP 9.98 9.98.