Customer Experience Manager

Job Ref: 159850
Sectors: Other, Customer Service
Job Type: Permanent
Date Added: 15 January 2019
  • Milton Keynes, Buckinghamshire, England
  • £40,000 - £50,000 per Annum
  • Tate
  • 01908 200990

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Customer Experience Manager £40,000-£50,000

Very exciting opportunity for a Customer Experience Manager to work a fast growing business within Milton Keynes.

You must have experience within the energy industry - business to business.

You will be responsible for a team of c26 via 6 direct reports. This role is split between management of the team, and project management; ensuring that customer touch points are enhanced for large business customers.

As Customer Experience Manager, some of your daily duties will include:

  • Have full understanding of each customer contract to ensure customer expectations are met
  • Represent the company at internal/external business meetings
  • Advise and help the Customer Care team leaders coach and mentor the team
  • Handle customer complaints and major incidents
  • Ensure the teams overall performance meets industry obligations
  • Develop customer service procedures and policies for the business
  • Staff recruitment, appraisals and 1-2-1s
  • Work closely with other internal teams to transform operations of the business
  • Ensure successful implementation of all new business projects
  • Managing projects to enhance customer touchpoints
  • Reviewing and drawing conclusions from Customer MI

Ideally you will have the following skills and experience

  • Previous experience as a Customer Experience Manager or similar
  • Experience within the energy industry is essential
  • Management experience and Project management experience is essential
  • Strong commercial acumen
  • Able to understand Management information and draw conclusions from it
  • Experience within the energy/utilities industry is highly desirable
  • Experience of managing multiple channels within Business to business is essential

This role would suit someone who is eager to progress within their career; there is a lot of potential to develop and progress within this business. As well as a competitive basic salary, you'll benefit from a bonus scheme and a generous 28 days holiday plus statutory!

Tate is acting as an Employment Agency in relation to this vacancy.

14/02/2019 19:48:39
GBP 40000.00 40000.00.