We are currently recruiting for a forward thinking and innovative business based in the Kingston upon Thames area. We are looking for Customer Service Executives...
An innovative business pioneering in a niche sector are currently looking for a Customer Service/ Help desk Administrator to join their busy team. This lovely business who are based in modern offices in Farnborough with great facilities on its doorstep are always keen to develop staff as the business grows in size. Looking for someone customer focused and passionate to fit in with them.
- To receive day to day help desk phone and email enquiries from developing, new and existing customers
- To respond directly within standard SLA requirements with appropriate email, phone or screen share communication
- Liaison between Customers and internals sales and Tech teams
- Provide first line product support where possible
- To log, detail and progress unresolved queries
- Advise and update customers on progress of their enquiry
- Creating projects and providing admin support
- To field and manage periodical high call rates
- To participate in New Installation projects and to complete tasks and actions with a sense of awareness and implications
- Contacting software developers regarding outstanding queries
- Requesting new databases and confirming licence changes
- Responsible for any licence plan management
- CRM entries for the payment reports run monthly
- Ensure documentation and records are kept up to date
- To assist with logistics and booking of install/training team hotels, flights and car hire, where needed.
- To have had experience within an Administrative Customer Service remit
- Customer focused
- Must be IT literate
- Flair for Technology/software
- Organised and proactive
- Able to prioritise tasks
If you are interested in finding out more about this post please call Chelsea on 01256 843 999 or apply for the role now!
Tate is acting as an Employment Business in relation to this vacancy.