Customer Service Advisor

Job Ref: 159784
Sector: Customer Service
Job Type: Temporary
Date Added: 05 November 2018
  • Reading, Berkshire, England
  • £10 - £11 per Hour
  • Tate
  • 01189 586040

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Job Title Customer Contact Advisor Reporting To Group CRM and Data ManagerLocation Reading Job Purpose: Using a variety of opportunities, and acting on behalf of the dealerships centres to contact vehicle owners and prospects with the intent of reengaging them and identifying sales and aftersales opportunities.Core Responsibilities:· Using the pre-determined contact reasons, contact customers by an appropriate communication channel with the intent of reengaging them with the dealership.· Using the list of openers as supplied by Blueprint, following up any HTML opener with a view to establishing if they require any further information relating to the message contained or if they wish to pursue the content further.· During any conversation with a customer, Customer Contact Advisor should identify any Sales or Aftersales opportunities and ensure that the customer details are sent to the relevant department within the Centre using the relevant referral process system.· At any communication point, ensuring that the data held is relevant and up to date including customer address telephone number, email address current vehicles owned. If data held differs on any system, relevant system to be updated.· When communicating with current owners, ensuring that a future contact activity is present within the CRM system to support the customer contact program and help to maintain customers future relationship.· To provide any feedback relating to improving current communication processes to Senior Customer Contact advisor and or Group CRM and Data Manager for consideration and review.Core Accountabilities:· To understand and assist in the delivery of the Contact Centre overall objective of maintaining customer contact with the Centre which contributes to the company's overall objectives.· Deliver an excellent level of customer service at all times which is reflective of the company and the brand.· Deliver an agreed level of service to external and internal customers.· Contribute fully within the team, ensuring the right environment is maintained.· Contribute to the documentation and improvement of processes in the Customer Contact Centre· Adhere to the company's policies and procedures at all timesThe above list of Core Specific Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements. Person Specification· Pro-active and can-do attitude.· Ability to build rapport quickly whilst gaining trust from the customer· Naturally keen to provide good customer service· Able to adapt to multiple tasks· Work alone productively and with initiative, but also play an active role as part of a team· Computer proficient with all Office packagesA willingness to learn and develop in the evolving Customer contact team understanding the importance of customer contact and how it can generate and retain

Tate is acting as an Employment Business in relation to this vacancy.

05/12/2018 10:29:08
GBP 10.00 10.00.