DB Administration Manager

Job Ref: 159776
Sector: Administrators
Job Type: Permanent
Date Added: 22 October 2018
  • Reading, Berkshire, England
  • Competitive
    ANNUM
  • Tate
  • 01189 586040
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****Permanent****DB Pensions Administrations Manager ****Highly salary**** Our client is the largest pure pensions consultancy in the UK, specialising in pensions actuarial, investment consulting and administration, with revenues of over £110 million. They are the only UK pensions specialist listed on the FTSE. With over 900 staff in 15 UK locations, their business combines expertise, insight and technology to address the needs of both pension trustees and sponsoring companies for over 1,200 pension schemes and undertakes pensions administration for over 600,000 scheme members.Working closely with the Principals as prime day to day contact for a given portfolio of Administration clients to ensure provision of high quality pension administration and consultancy services. In addition, you will be expected to participate in strategic business changes i.e. critical success factors, implement decisions made by the Board and Principals and understand the issues that affect the performance of the Company.Main duties and responsibilitiesYou will be involved in a wide range of pensions administration, management and consultancy tasks. As administration manager you will have prime accountability for the service delivery in terms of quality, profit and sustainability for an assigned Administration client portfolio as well as the day to day line management of the designated team. Key responsibilities may include: > Assisting or where appropriate leading the provision of pensions administration services for the assigned Administration client portfolio. > Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust. Reacting to clients needs in a positive manner, but maintaining the commercial interests of the business.> Active participation in Administrations marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.> Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.> Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, trustees reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.> Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad-hoc and standard letters in response to customer queries.> Taking responsibility for all aspects of admin billing, in conjunction with Operations Manager and Client Manager. Ensuring all recorded admin time is billed or accrued by the monthly deadline, all chargeable work is correctly recorded on the time recording system and billed as soon as possible, and all bills are issued and payment received on time.> Disseminating information to team members on service delivery objectives and targets for assigned client portfolio. Presenting of technical matters at team meetings.> Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes. Ensuring Governance tracking measures (for example central spreadsheets, error logs etc) are updated promptly.> Assuming responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs). Holding regular workflow meetings with senior team members to manage progress and resolve any issues.> Identifying team objectives or other necessary changes in line with business needs, and actively implements appropriate course of action.> Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiency's and dissemination of communications to more junior staff.> Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.> Formal responsibilities for mentoring, training, coaching and developing of pensions administration team members. Ensuring adherence to company policies and working procedures.> Forging strong working relationships with other departments/teams both internal and external to the Company in order to provide a total service to our clients. e.g. Pensions Accounts, Payroll, Administration and Business Support. > Ensuring the accurate updating on the time recording system for both chargeable and non-chargeable activities, enabling team and self to meet required utilisation and recovery targets, and providing encouragement to team to meet targets and objectives. Reporting to senior management by exception.Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.Skills and experience Essential> Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme.> Previous pensions administration experience of Defined Benefit schemes including leavers, retirements, deaths, transfers, monthly processing and investment, benefit statements, renewals and pension increases. This role is likely to appeal to individuals with c. 6-7 years + experience although not exclusive as all applications will be considered on an individual basis.> Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of changes to the framework.> Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc.> Third party pensions administration experience preferred, although strong all round experience within an in house pensions department, which is not purely process driven will be considered.> Previous presentation's experience is desirable to assist with client pitches, trustee meetings and account development activities.> Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.> Previous project management experience would be required to perform pension administration project based work.> IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.Skills, Abilities & Personal qualitiesIn addition to the necessary experience, qualifications and academic achievements, the incumbent should be able to demonstrate the following key attributes:> Positive personal impact qualities such as leadership, influencing, credibility and empathy.> Effective management skills including awareness of management processes and motivation of staff. Supports, motivates and coaches colleagues and shares knowledge to the benefit of the team and wider Company.> Excellent interpersonal abilities, able to forge strong working relationships with colleagues and clients.> A client focused approach, able to develop trusting and credible partnerships with clients both face to face and via the telephone.> Continues to seek ways of innovating and improving quality, service delivery and efficiency's in processes and procedures.> A high degree of professional integrity.> Self-motivated and enthusiastic approach to work, in particular taking responsibility for personal and technical continuous professional development. Excellent organisational and planning skills, both of self and other team members. Capable of anticipating, resolving and owning problems, identifying solutions to management as and when required.> An ability to manage conflicting demands on ones time and able to work to tight deadlines in order to meet client and legal obligations. Competent at delegating to ensure best use of resources.> Well developed analytical and problem solving skills.> Sound decision making skills, safeguarding the interests of both client and Company.> Thinking beyond the immediate team when considering tasks and action as to potential impacts. > Well developed commercial and business awareness, coupled with excellent negotiation skills.Training/Education> Educated to a minimum of A Level or Degree or equivalent standard.> Ideally a minimum of three C grades or above at A Level or equivalent qualification.> Strong Maths and English GCSE or equivalent qualification - minimum grade B.> Significant progression with/or have completed a relevant pensions qualification e.g. CPC/QPA/DPC/RPC/APMI (applicants deemed qualified by experience would be considered).Desirable> Marketing and new business activities.> Developing business contacts/relationships.> Experienced in writing tender documentation and contracts.Additional DetailsWe offer an attractive reward package, typical benefits can include:> Competitive salary> Participation in Discretionary Bonus Scheme or Profit Share Arrangement> Participation in SAYE Scheme> 23 days holiday, rising to 25 days after two years service> Pension Plan> Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle> Life Assurance cover> Rewards (offers discounts and savings from retailers and services providers as well as offers available via phone)> Interest free season ticket loan

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21/11/2018 13:02:08
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