Customer Account Manager

*** Customer Account Manager ***

IMMEDIATE START AND INTERVIEWS

£27k-£32k based on experience

This is an office-based role: Monday to Friday working 35 hrs week

Rotating shift pattern: 8-4, 9-5 and 10-6

Based in Farnham, Surrey

Benefits include:

• Competitive holiday
• Pension scheme
• Private healthcare
• Ongoing training and development
• Onsite parking

Job Overview:

• Delivery of an outstanding customer experience
• Creating long lasting relationships
• Proactive management of an assigned customer base to maximise opportunities for business growth
• Working with customers to ensure they have the correct products and services to match their requirements
• Query and dispute resolution, which will include collecting and analysing data form customer invoices to reach resolution. This may be through direct contact with your customer or via team telephone or email contact
• Keeping up to date with product and industry knowledge
• Effective communication and collaboration with internal individuals/teams and suppliers
• Maintaining CRM software

Skills & Experience required:

• Outstanding customer service skills
• Exceptional verbal and written communication
• Computer literacy
• Problem solving
• Adaptability and responsiveness
• Excellent listening skills

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.