Customer Experience Manager £40,000-£50,000Very exciting opportunity for a Customer Experience Manager to work a fast growing business within Milton Keynes. You will be responsible for...
My client is a firm of professional probate genealogists that provide a comprehensive range of support services to those dealing with Estate Administration, from Solicitors, Banks, Corporate and State Trustees through to charities, professional administrators and executors.
They are looking for an International Case Manager, who can join their thriving office and add value to the team and company.
The salary is £30,000 with a possible bonus.
-Receive incoming calls & emails.-Make outgoing calls and send outgoing emails.-To monitor potential new work/valuing new work.-Limited management of junior members of the team and assisting staff (liaison between team and SCMs where necessary).-Occasional in hours and out of hours work function attendance, where required or where a SCM is unavailable.Limited administration duties, to include:-Checking and submitting distribution schedules- Handling insurance policies- Preparing and sending invoices- Possibly liaising with competitors
-To remain up to date with all available research resources and to self-educate and inform the team when new resources or changes in resources occur-Co-ordinating and managing UK & International Research, agents and representatives-Personal case load, to be made up of competitive cases from the public domain.
-Responses to emails and texts may be needed promptly outside of office hours. This will be discussed with successful candidates, but represents a significant opportunity to become a fundamental part of the Companys' structure.-Short or no-notice travel or changes to plans may happen-A position within the team means elements of flexibly are required with regarding to timings of lunch breaks and working hours.-Close cooperation and communication will be required within the team for handling international cases.-This is the chance to be part of a dynamic, fast moving and exciting team.
Tate is acting as an Employment Agency in relation to this vacancy.