We are currently recruiting for 2 x Customer Service Advisors to join our clients team based in Esher. o Providing excellent customer service on...
Customer Services Assistant
£25,000 - £27,000
Are you a driven and ambitious person who would like to join a well-established pharmaceutical company ? Do you have SAP experience? We are recruiting for a Customer Services Assistant. This is a full time, permanent position with free parking on site and many other benefits.
Process all orders promptly & accurately using Sage & FIFO stock allocation process.
Check all order prices, addresses and credit control processes plus customer approval status.
Customer order query handling, track status of order for non-delivery. Resolve any issues. Correct product, price, quantity or strength errors.
Handle all non-order queries from Customers, Healthcare professionals, patients and the general public and liaise with the correct Company departments to achieve customer satisfaction.
Office support to field based staff regarding stock, order information etc.
Keep customer account details updated
Flexibility is essential dependent on the workload. You may be required to undertake other duties from time to time as we may reasonably require and as requested by management, and work additional hours as may be necessary for the proper performance of your duties.
Excellent IT skills - MUST HAVE SAP
Verbal and written communication skills must be of a high standard
Excellent telephone manner and customer service skills
Good organisational and time management skills
Interface professionally between the sales team, warehouse, reception and all company departments.
This is an exciting role where no 2 days will be the same. Apply now by submitting your CV in Word format or for a confidential chat please call Steve on 07525873242
Tate is acting as an Employment Agency in relation to this vacancy.