Customer Service Administrator

Job Ref: 158408
Sector: Customer Service
Job Type: Permanent
Date Added: 05 September 2018
  • Birmingham, West Midlands, England
  • £17,500 - £18,500 per Annum
  • Tate
  • 0121 200 2535

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Job Title - Customer Focused Administrator

Salary - £17,500/£18,500

Have you got inbound Call Centre experience and Administration experience?

The Customer Support Consultant we are looking for will provide high-quality resolution to general and complex or specialist inbound queries into the Customer Services Centre via a range of channels and supply information to customer groups through outbound contact.

You will:

  • Providing a customer focused, multi-channel inbound service
  • Greeting and assisting customers in a professional and friendly manner to ensure high levels of customer satisfaction
  • Handling customer inquiries via inbound channels (voice, email, web-chat etc.)
  • Communicating effectively and employing appropriate questioning techniques to identify customer needs
  • Responding to and resolving general and complex or specialist enquiries from all customers across a variety of channels, predominantly via inbound telephone contact
  • Ensuring an up to date knowledge of specialist areas such as housing, welfare & benefits, employability and disclosure
  • Utilising knowledge tools effectively to ensure the accuracy of all information provided
  • Working with other functions of the CRC's and external providers as required to ensure prompt resolution of queries

You need

  • Experience within customer service is essential
  • You must be positive and friendly with the ability to build rapport with various people
  • Resolving complex queries
  • Knowledge of the issues facing probation service users and the services available to assist them

Tate is acting as an Employment Agency in relation to this vacancy.

05/10/2018 09:43:50
GBP 17500.00 17500.00.