Trilingual Customer Service Advisor £21,000-£25,000 EastleighI am currently recruiting for a trilingual (English, French and German) Customer Services Advisor to work for an international...
Trilingual Customer Service Advisor - £21,000-£25,000 - Eastleigh
I am currently recruiting for a trilingual (English, French and German) Customer Services Advisor to work for an international company based in Chandlers Ford.Job Summary: To interact with customers and provide information about the organisation's products and services, take and process orders, respond to customer issues and administer returns. Key Duties & Tasks:· Respond to incoming requests - phone and email - from customers for product and service information · Assist customers in establishing best product and service solutions for their needs · Prepare and supply quotations as requested by customers · Load and process sales orders from purchase order receipt through to instructions to ship · Monitor and maintain Shipment Schedules, customer account data and any customer specific processes · Support External Sales Team by following up quotations, provide lead information and updating on product supply status · Support Finance, Technical Services, Marketing and Logistics in their objectives through provision of data, language translation, and other administrative tasksSkills & Experience - Essential: · Spoken and written English, German and French to high level of fluency · Previous experience in a Customer Services, Sales and/or Purchasing environment · Use of Microsoft Office applications - particularly Access, Word and Excel
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