£18,000 - £21,000k
Are you a strong administrator who is looking for a new challenge within a fun environment? Have you used the software package SAP? And is team work, environment, progression opportunities and benefits a big motivator for you? Then this maybe the role for you.
Develop and maintain relationships with the Sales and Finance teams
Timely and accurate processing of customer orders and invoices, including liaison with internal departments to facilitate the progress of orders and management of order backlog.
Provision of pricing and formal quotations
Provision of product information (and availability)
Raise customer product return requests
Management and implementation of customer specific special bids
Management of customer specific lifecycle products and services i.e. bundles and preferred products
Management and quoting of renewals process for customer software and support agreements
Proactively contribute to improve service excellence through customer satisfaction
Must be able to manage own time and workload to meet agreed SLA's.
Any other tasks and responsibilities as defined by the management team.
Communicate customer priorities to internal staff via team meetings and/or ad-hoc briefings as necessary
Identify any blockers / issues causing customer satisfaction issues and highlight them to the ITES Procurement Management team
Co-operate effectively with colleagues to ensure the delivery of service excellence
Tate is acting as an Employment Agency in relation to this vacancy.