Our reputable and Global client is recruiting for professional contractors who are passionate about delivering exceptional customer service and want to work for a Global...
Are you passionate about art, interior design and all things creative? Do you want to work with like-minded creatives for a small but expanding company based on the outskirts of Burgess Hill in their busy team, dealing with customer orders over the phone and dealing with emails. Permanent £16k Customer Service Administrator.
This is a busy role so you need to be confident handling a high workload, with the ability to prioritise and the pace and drive to deal with enquiries and orders efficiently. This is a fun and lively environment and would suit a graduate (or similar) that is looking to use their creative abilities. If you love providing exceptional customer service and love shopping then this is the role for you!
Duties to include:
Telephone Enquiries: First point of call for all RSG customer telephone calls including: - Processing telephone orders - Discussing and advising on product purchases and interior design. - Responding to enquiries on delivery timing and charges - Acknowledging and responding to all courier queries and following it up with the relevant courier.
Email Enquires: First point of call for customers contacting us by email including:
- Providing information on products and delivery services - Providing up to date lead times for customers - Responding to customers with damaged items requiring refunds or replacements - Interior design / style advice - Managing customer complaints - Liaising with our suppliers in regards to stock, orders and lead times. Supporting the Customer Service Team on all other duties as and when required including - - Out of Stock process - Customer returns and replacements - Warehouse Sales - Website amendments - Stock Checks - Working closely with the dispatch and warehouse teams.
Previous customer service experience is essential, plus an excellent phone manner, pace, highly organised and good MS office skills and a love of shopping.
Salary is £16000, working 9-5.30pm Monday-Friday. Salary £16k, 20 days holiday plus Bank Holidays, pension and discount off products. Due to the clients' location on the outskirts of Burgess Hill a car owner/driver is essential. Apply with your cv , interviews asap
Tate is acting as an Employment Agency in relation to this vacancy.