Software Support Technician

Job Ref: 156966
Sector: Customer Service
Job Type: Permanent
Date Added: 12 July 2018
  • Eastleigh, Hampshire, England
  • £20,000 - £22,000 per Annum
  • Tate
  • 02380 270242

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Software Support Technician - Eastleigh - up to £22,000 - Permanent and 6 month contract available to start ASAP

This is an exciting opportunity to join a dynamic and innovative software company who provide system solutions and training to companies all over the UK.

Duties include:

    • Logging and progressing 1st line Support Calls
    • Follow up customer care calls
    • Promote the latest products and services to the customer base
    • Logging calls from emails onto the support desk system
    • Maintaining remote access/support documents and customer records on CRM
    • Set, maintain and exceed customer service standards
    • To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to your line manager for service improvements
    • To progress all outstanding calls and ensure they are resolved within the relevant time scales
    • Excellent communication skills, particularly over the telephone, with the ability to explain issues clearly and simply, both orally and in writing

Key skills:

    • The ability to build a rapport with customers
    • Logical and analytical, with a methodical approach to problem-solving
    • Solution-focused, with ability to prioritise
    • Persistent and resilient under pressure, with a good sense of humour
    • Accurate, with high attention to detail
    • Good team player, yet willing to take personal responsibility for issues
    • Self-motivated, resourceful and keen to learn and share knowledge
    • Enthusiastic, motivated, empathetic and professional

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
11/08/2018 09:28:17
GBP 20000 20000.