Claims Handler

Job Ref: 156483
Sector: Customer Service
Job Type: Permanent
Date Added: 25 June 2018
  • Coleshill, Warwickshire, England
  • £18,000 - £21,000 per Annum
  • Tate
  • 0121 200 2535

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Title: Claims Handler - ExperiencedReporting to: General ManagerThe post holder will have ideally gained experience within a similar role either working for an Accident Management Company or an Insurer within their Credit Hire Department and can demonstrate a good understanding of the ABI GTA protocols.The Claims Handler role includes: · Accepting new cases and acknowledging receipt to our referral sources

· Dealing with all aspects of client and customer contact (from initial contact until either refusal or off-hire)

· Gathering information from customers, witnesses and third parties by telephone, post and email to allow the full assessment of claims

· Assessing claims and making decisions on liability

· Approving / refusing claims for credit hire

· Obtaining all supportive documentation from the client and checking that all is in order

· Managing claims through the on-hire process in accordance with GTA protocols

· Keeping all parties involved updated on a regular basis

· Handling customer claims for loss of earnings

· Identifying customer requirements for additional services

· Completing in-house checks in preparation of the necessary documentation required for the Payment Pack

· Maintaining up to date records on the case management system

· Dealing with general telephone enquiries

· Undertaking customer surveys and obtaining customer feedback

· Assisting with customer queries and complaints in line with company policyKey Knowledge, Skills & Abilities· Excellent communication and interpersonal skills

· Good understanding of the ABI GTA

· Good geographical knowledge of the UK

· Good organisational skills

· Good keyboard skills

Tate is acting as an Employment Agency in relation to this vacancy.

Tate
25/07/2018 14:43:58
GBP 18000.00 18000.00.