Claims Handler

Job Ref: 156483
Sector: Customer Service
Job Type: Permanent
Date Added: 21 November 2018
  • Birmingham, West Midlands, England
  • £18,000 - £21,000 per Annum
  • Tate
  • 0121 200 2535

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Title: Claims Handler - Experienced

Reporting to: General Manager

The post holder will have ideally gained experience within a similar role either working for an Accident Management Company or an Insurer within their Credit Hire Department and can demonstrate a good understanding of the ABI GTA protocols.

The Claims Handler role includes:

  •  Accepting new cases and acknowledging receipt to our referral sources
  •  Dealing with all aspects of client and customer contact (from initial contact until either refusal or off-hire)
  •  Gathering information from customers, witnesses and third parties by telephone, post and email to allow the full assessment of claims
  •  Assessing claims and making decisions on liability
  •  Approving / refusing claims for credit hire
  •  Obtaining all supportive documentation from the client and checking that all is in order
  •  Managing claims through the 'on-hire' process in accordance with GTA protocols
  •  Keeping all parties involved updated on a regular basis
  •  Handling customer claims for loss of earnings
  •  Identifying customer requirements for additional services
  •  Completing 'in-house' checks in preparation of the necessary documentation required for the Payment Pack
  •  Maintaining up to date records on the case management system
  •  Dealing with general telephone enquiries
  •  Undertaking customer surveys and obtaining customer feedback
  •  Assisting with customer queries and complaints in line with company policy

Key Knowledge, Skills & Abilities

  •  Excellent communication and interpersonal skills
  •  Good understanding of the ABI GTA
  •  Good geographical knowledge of the UK
  •  Good organisational skills
  •  Good keyboard skills

Tate is acting as an Employment Agency in relation to this vacancy.

21/12/2018 09:35:04
GBP 18000.00 18000.00.