Collections Advisor

Job Ref: 156403
Sector: Customer Service
Job Type: Contract
Date Added: 21 June 2018
  • Nottingham, Nottinghamshire, England
  • £18,000 - £19,500 per Annum
  • Tate
  • 0115 899 0303

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COLLECTIONS ADVISOR6 month fixed term contractSalary - £19,500Nottingham city centreThis is a superb opportunity for a confident, friendly but professional Collections Advisor. The duties are as follows:As Collections executive you will be responsible for the delivery of an in-house collection process managing a diverse receivables book. This will involve maintaining high quality, accurate and timely information which improves collection levels and delivering an exceptional customer experience. Key Responsibilities· Execute all in-house collection activity which deploys best practice collection practice and standards· Ensure we treat our customers fairly · Daily monitoring of the receivables book to identify under performing and inactive customers· Contacting inactive and under performing customers to ascertain the reason for arrears· Send legal letters to customers who are in arrears· Establish and negotiate payment plans or alternative repayment solutions for customers who have entered a default· Ensure defaulting account volumes do not exceed budget by minimising how many accounts need to be sent to a Debt Collection Agency· Monitor payment arrangements and chase any that become brokenPERSON SPECIFICATIONKnowledge, Skills & Experience· Experience within a collections team, preferably with SME collection· Ability to self-manage and prioritise· Strong problem-solving skills· Good interpersonal and communication skills for working with people at all levels· High level of integrity· Professional attitude· Excellent excel and reporting skills· Detail orientated· Ability to identify and raise improvements to process and proceduresBenefitsExcellent company benefits including:· Performance related bonus· Medical insurance · Life insurance · Holiday purchase scheme If you are currently available for work or due to finish a contract and you are working within a prestigious company within a call centre environment (ideally outbound) and you feel you can bring something new to this role, please click on the link below or contact Hannah Rogers - for further information.

Tate is acting as an Employment Business in relation to this vacancy.

Tate
21/07/2018 12:53:53
GBP 18000.00 18000.00.