Customer Support Consultant

Job Ref: 156361
Sector: Customer Service
Job Type: Temporary
Date Added: 20 June 2018
  • Birmingham, West Midlands, England
  • £8.50 - £9 per Hour
  • Tate
  • 01582 692543

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Customer Support ConsultantBirmingham City Centre £9.00 per hour on a temporary basis for 6 weeks Working Hours are Monday - Friday. Shift Patterns between 8.00am and 7pmDo you enjoy being on the phone? Do you get excited about helping customers and are you friendly and helpful? We are seeking enthusiastic, hardworking people that thrive of helping and dealing with sometimes the most complex of calls. The Customer Support Consultant we are looking for will provide high-quality resolution to general and complex or specialist inbound queries into the Customer Services Centre via a range of channels and supply information to customer groups through outbound contact.You will: 1. Providing a customer focused, multi-channel inbound service· Greeting and assisting customers in a professional and friendly manner to ensure high levels of customer satisfaction· Handling customer inquiries via inbound channels (voice, email, web-chat etc.)· Communicating effectively and employing appropriate questioning techniques to identify customer needs· Responding to and resolving general and complex or specialist enquiries from all customers across a variety of channels, predominantly via inbound telephone contact· Ensuring an up to date knowledge of specialist areas such as housing, welfare & benefits, employability and disclosure· Utilising knowledge tools effectively to ensure the accuracy of all information provided· Working with other functions of the CRCs and external providers as required to ensure prompt resolution of queriesYou need· Experience within customer service is essential· You must be positive and friendly with the ability to build rapport with various people· Resolving complex queries· Knowledge of the issues facing probation service users and the services available to assist them

Tate is acting as an Employment Business in relation to this vacancy.

20/07/2018 14:47:35
GBP 8.50 8.50.