Credit Support Executive

Job Ref: 156349
Sectors: Administrators, Customer Service, Accountancy & Finance
Job Type: Permanent
Date Added: 20 June 2018
  • Staines, Middlesex, England
  • £22,000 - £24,000 per Annum
  • Tate
  • 01895 257931

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Credit Support Executive


  • To support your internal customers and our introducers, and to contribute to an excellent working environment by constantly demonstrating the behaviours defined within our business values (Sincerity, Harmony and Pioneering Spirit)
  • To manage new business proposals into the Credit team accurately and efficiently within the agreed Key Performance Indicators
  • The role will involve close and regular liaison with colleagues in the credit and sales teams, and other staff within the Staines office. In addition it will entail frequent contact with our Introducers
  • To ensure we treat our customers fairly by embracing and abiding by the principles of good customer outcomes

Key Performance Objectives and Deliverables

  • To work effectively as a team member to ensure that the team achieves it's set proposal SLA's
  • To Process New business Proposal Volumes accurately and efficiently to ensure that the business workflows are consistent and credit decisions are reached within our set SLA's
  • To liaise with other departments and external clients where necessary both via email and on the phone
  • To manage the appropriate email inboxes and respond to queries relating to New Business Proposals, both via phone and email
  • To embrace and adapt to change and strive for continuous improvement in service delivery and efficiency
  • To contribute to the success and High Performance of the team, through personal performance and teamwork
  • To add value to the Credit Support Team by participation in team meetings and demonstration of the INSPIRE values in all activities
  • Providing cover for other areas of Business Finance during periods of absence
  • To Support the team to ensure that all processes, procedures and behaviours in regard to our day to day activities deliver good outcomes to all customers
  • Adhere to and strive to achieve set KPI's
  • Treating our customers fairly is embraced by the individual & the team & is constantly delivered
  • To ensure you are aware & able to explain all applications used
  • Work effectively within a fast paced team & display Hitachi's core values at all times, maintaining these when under pressure


  • To undertake any other duties as specified from time to time in accordance with the business requirements
  • Ensure compliance with all relevant legislation and specifically that which relates to Data Protection, Money Laundering and Treating the Customer Fairly ('TCF') and attend training as & when they may be required from time to time
  • Carrying out and be fully aware of actions that are required to meet the requirements of the brands framework including attendance at any relevant management and committee meetings
  • Operate within defined policies, processes, controls and delegated authorities

Core Capabilities and Experience


  • Excellent communications skills- both verbal and written
  • Experience of working in a targeted environment with tight deadlines
  • Minimum of 6 months experience working in a Service lead environment
  • Ability to handle high volumes, without comprising on accuracy or quality
  • Basic Understanding of financial Services
  • Good level of numeracy and literacy- with minimum GCSE grades C+ in Maths and English or equivalent


  • Experience with communicating at all level both internally and externally
  • Experience in managing own work loaded and working collaboratively with others to achieve business objectives
  • 1 year plus experience in a similar role
  • Data input/ entry experience
  • Experience of working within a financial service environment an advantage
  • Experience of DPA, CCA, OFT, DPA, TCF, SOX, FLA
  • Proficient in Excel or word

Personal Attributes


  • Able to demonstrate commitment to the role
  • Passionate about Customer Service
  • A 'Can do' nothing is impossible attitude
  • Takes initiative and is a self-starter
  • Projects a positive attitude at all times
  • Ability to work well under pressure
  • Adapts well to change and thrives in fast pace surroundings
  • Keen interest in Business Finance or Administration


  • Able to evidence how the individual has demonstrated the INSPIRE values (Harmony, Sincerity & Pioneering Spirit)
  • Has a positive influence on colleagues and leads productivity
  • Emotionally intelligent with a mature attitude
  • Is able to suggest well considered process improvements

Tate is acting as an Employment Agency in relation to this vacancy.

20/07/2018 11:08:47
GBP 22000.00 22000.00.